Return & Refund Policy

At Dead Man's Click, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Include all original packaging, tags, and accessories.

• Be accompanied by proof of purchase (order number or receipt).

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Sale or clearance items.

• Gift cards.

• Custom, personalised, or made-to-order products.

• Items showing signs of wear, damage, or misuse.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will resolve the problem as quickly as possible by offering a replacement, exchange, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is faulty.

• The wrong item was sent.

• The item was damaged during delivery.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you require a different size or colour, please contact us and we'll advise on the best option.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has shipped, our standard return policy applies.

How to Start a Return

To request a return, please contact us with:

• Your order number.

• Your full name.

• The reason for your return.

• Photos (if the item is damaged or incorrect).

Once approved, we will provide return instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through the contact page on our website.